You can get in touch with us, through social media or email (firstname.lastname@example.org). Find more information on our contact page.
FREQUENTLY ASKED QUESTIONS
HOW CAN I CONTACT MAOMA ART?
CAN I MAKE A COLLABORATION WITH MAOMA ART?
We collaborate with different creatives every month. If you have a project, do not hesitate to contact us by emailing us at email@example.com or by social media. If you want more information about it, you can find it in our collaboration page.
IS IT POSSIBLE TO RECEIVE PERIODIC INFORMATION IN MY EMAIL WITH THE LATEST NEWS AND OFFERS OF MAOMA ART?
To always be up to date with information about offers and news of our collections, you can subscribe to our newsletter.
DO I HAVE TO REGISTER TO BE ABLE TO BUY ONLINE?
No, It is possible to make a purchase through the web as a guest, without the need to create a user account in our online store.
However for using the wishlist and reggistry you do have to create an account and login.
TO WHAT COUNTRIES DOES MAOMA ART SHIP?
DOES MAOMA ART HAVE A CUSTOMER SERVICE?
Yes, you can contact us through the contact form, by email at firstname.lastname@example.org or social media.
WHAT INFORMATION CAN I CONSULT IN THE CUSTOMER SERVICE?
You can answer questions about collaborations, products, orders, shipping, delivery, payments, returns and more.
WHAT PAYMENT METHODS DO WE ACCEPT?
IS IT POSSIBLE TO CANCEL AN ORDER?
WHAT HAPPENS IF ANY ARTICLE OF MY ORDER ARRIVES DAMAGED?
WHAT SHOULD I DO IF I RECEIVE AN ARTICLE DIFFERENT FROM WHAT I ORDERED?
WHY REASON CAN MY CREDIT CARD BE REJECTED?
The data that we request for payment must match those of your card. A simple typo can result in the rejection of the operation, so we ask you to cover the payment form carefully. The credit limit may also have been exceeded or the card may have expired. Check with your bank before any doubt related to your card as a means of payment, if you have any questions you can always contact us.
WHAT STEPS SHOULD I FOLLOW TO PLACE AN ORDER?
HOW MUCH DO I HAVE TO PAY FOR SHIPPING ?
CAN I RETURN AN ITEM OR GET A REFUND?
Our Return policy is within the first 30 Days of Delivery. You can se if you apply for a Refund or Return on our Return Page.
How do I make a return, refund or exchange?
• Visit our returns center
• Enter your order number and email address to start
• Follow the instructions and select the items you want to return
• Once your request is approved, you will get a confirmation email with shipping guidelines
What items are returnable?
• Within 30 days from the date of purchase
• In unused and resellable condition
• In the original packaging with all the tags intact
What items are non-refundable?
The following items cannot be returned, refunded nor exchanged:
• Gift cards
• One of a kind products
• Custome made, customized products
• Discounted items
• Downloadable software & Digital products
• Some health and personal care items (like toothbrushes and such)
• Perishable goods
• Intimate or sanitary goods
• Hazardous materials, or flammable liquids or gases.
My question is not addressed...
If you have any queries regarding return or refund, reach out to us. You can contact us via social media or email at email@example.com
If you have any questions please contact us via social media or by emailing us to (firstname.lastname@example.org), our team will happily answer any questions you may have within the first 24 hours.