FREQUENTLY ASKED QUESTIONS

MAOMA ART

maomateam@maomaart.com

HOW CAN I CONTACT MAOMA ART?


You can get in touch with us, through social media or email (maomateam@maomaart.com). Find more information on our contact page. 

DO YOU WANT TO MAKE A COLLABORATION WITH MAOMA ART?

We collaborate with different creatives every month. If you have a project, do not hesitate to contact us by emailing us at maomateam@maomaart.com or by social media. If you want more information about it, you can find it in our collaboration page. 

IS IT POSSIBLE TO RECEIVE PERIODIC INFORMATION IN MY EMAIL WITH THE LATEST NEWS AND OFFERS OF MAOMA ART? 

To always be up to date with information about offers and news of our collections, you can subscribe to our newsletter.

DO I HAVE TO REGISTER TO BE ABLE TO BUY ONLINE?

No, It is possible to make a purchase through the web as a guest, without the need to create a user account in our online store.

However for using the wishlist and reggistry you do have to create an account and login.

TO WHAT COUNTRIES DOES MAOMA ART SHIP?


We currently ship to Canada, Europe, United States, Brazil and Mexico.

Delivery times may vary depending on the shipping area, to know more information about our  Shipping Policy’s, Pricing , Delivery Times and more Please visit our Shipping page.

DOES MAOMA ART HAVE A CUSTOMER SERVICE? 

Yes, you can contact us through the contact form, by email at maomateam@maomaart.com or social media. 

WHAT INFORMATION CAN I CONSULT IN THE CUSTOMER SERVICE? 

You can answer questions about collaborations, products, orders, shipping, delivery, payments, returns and more.

WHAT PAYMENT METHODS DO WE ACCEPT?

You can currently pay with us with PayPal. 

* Subscribe to our newsletter to know as soon as we start accepting cards and other payment methods. 

IS IT POSSIBLE TO CANCEL AN ORDER? 

Yes, as long as the order has not entered the packaging and shipping process. You can request cancellation by sending an email to 

solutions@maomaart.com

WHAT HAPPENS IF ANY ARTICLE OF MY ORDER ARRIVES DAMAGED?

To solve it get in contact with us as soon as possible, you can send an email to solutions@maomaart.com or a message through social media.

WHAT SHOULD I DO IF I RECEIVE AN ARTICLE DIFFERENT FROM WHAT I ORDERED?

We will exchange it for the correct item as soon as possible and at no cost. Please Get in contact with us with an email to solutions@maomaart.com

WHAT IS THE PRIVACY POLICY OF THE MAOMA ART ONLINE STORE AND BLOG? 

You can have all the information in the link: Privacy policy.

WHY REASON CAN MY CREDIT CARD BE REJECTED? 


The data that we request for payment must match those of your card. A simple typo can result in the rejection of the operation, so we ask you to cover the payment form carefully. The credit limit may also have been exceeded or the card may have expired. Check with your bank before any doubt related to your card as a means of payment, if you have any questions you can always contact us.

WHAT STEPS SHOULD I FOLLOW TO PLACE AN ORDER?

1. Choose the section the category that you like.

 

2. Click on the item you wish to buy.

 

3. Select a size and add the item to the basket. You can then choose between 'Continue shopping' or 'Process order'. Keep in mind that to process your order you have two options: you can register, or you can make the purchase as a guest.

 

4. You will have to enter your personal information, billing address, shipping address and select 'Enter'

 

5. Select a payment method. Enter the information and press 'Authorize Payment'. 

 

6. You will then receive an email confirming your order, and updates about your order status.

HOW MUCH DO I HAVE TO PAY FOR SHIPPING ?

Please Visit Our Shipping Page to read with Details more about Shipping and Delivery Times.

We offer Free Shipping for all our products and to all available shipping areas, as well as Standard Shipping, Express Shipping and  Special Shipping

CAN I RETURN AN ITEM OR GET A REFUND?


Our Return policy is within the first 30 Days of Delivery. You can se if you apply for a Refund or Return on our Return Page. 


If you have any questions please contact us via social media or by emailing us to (maomateam@maomaart.com), our team will happily answer any questions you may have within the first 24 hours.