Frequently Asked Question

MAOMA ART

maomateam@maomaart.com

 

 

HOW CAN I CONTACT MAOMA ART?

You can get in touch with us, through social media or email. Find more information on our contact page. 

 

IS IT POSSIBLE TO RECEIVE PERIODIC INFORMATION IN MY EMAIL WITH THE LATEST NEWS AND OFFERS OF MAOMA ART? 

To always be up to date with information about offers and news of our collections, you can subscribe to our newsletter.

 

DO I HAVE TO REGISTER TO BE ABLE TO BUY ONLINE?

No, It is possible to make a purchase through the web as a guest, without the need to create a user account in our online store. 

However for using the wishlist you do have to Create an account and login.

 

TO WHAT COUNTRIES DO WE SHIP?

We currently ship to Canada, Europe, United States, Brazil and Mexico.

Delivery times may vary depending on the shipping area, to know more information about our  Shipping Policy’s, Pricing and Delivery Times and more Please visit our Shipping page. 

 

DOES MAOMA ART HAVE A CUSTOMER SERVICE? 

Yes, you can contact us through the contact form, by email or social media. maomateam@maomaart.com

 

WHAT INFORMATION CAN I CONSULT IN THE CUSTOMER SERVICE? 

You can answer questions about Collaborations, products, orders,Shipping, Delivery , payments, returns and more.

 

DO YOU WANT TO MAKE A COLLABORATION WITH MAOMA ART?

We collaborate with different creatives every month. If you have a project, do not hesitate to contact us. If you want more information about it, you can find it in our Collaboration Page. 

 

WHAT PAYMENT METHODS DO WE ACCEPT?

You can currently pay with us with PayPal. 

* Subscribe to Our Newsletter to know as soon as we start accepting cards.

 

IS IT POSSIBLE TO CANCEL AN ORDER? 

Yes, as long as the order has not entered the packaging and shipping process. You can request cancellation through sending an email to 

solutions@maomaart.com.

 

WHAT HAPPENS IF ANY ARTICLE OF MY ORDER ARRIVES DAMAGED?

To solve it get in contact with us as soon as possible, you can send an email to solutions@maomaart.com or a message through social media.

 

WHAT SHOULD I DO IF I RECEIVE AN ARTICLE DIFFERENT FROM WHAT I ORDERED?

 We will exchange it for the correct item as soon as possible and at no cost. Please Get in contact with us with an email to solutions@maomaart.com

 

WHAT IS THE PRIVACY POLICY OF THE MAOMA ART ONLINE STORE AND BLOG? 

You have all the information in the link: Privacy policy.

 

WHY REASON CAN MY CREDIT CARD BE REJECTED? 

The data that we request for payment must match those of your card. A simple typo can result in the rejection of the operation, so we ask you to cover the payment form carefully. The credit limit may also have been exceeded or the card may have expired. Check with your bank before any doubt related to your card as a means of payment

 

WHAT STEPS SHOULD I FOLLOW TO PLACE AN ORDER?

1. Choose the section the category that you Like.

 

2. Click on the item you wish to buy.

 

3. Select a size and add the item to the basket. You can then choose between 'Continue shopping' or 'Process order'. Keep in mind that to process your order you have two options: you can register or you can make the purchase as a guest.

 

4. You will have to enter your personal information, billing address, shipping address and select 'Enter

 

5. Select a payment method. Enter the information and press 'Authorize Payment'. 

 

6. You will then receive an email confirming your order, and updates about your order status.

 

WHY CAN MY CREDIT CARD BE REJECTED? 

The data that we request for payment must match those of your card. A simple typo can result in the rejection of the operation, so we ask you to cover the payment form carefully. The credit limit may also have been exceeded or the card may have expired. Check with your bank before any doubt related to your card as a means of payment.

 

HOW MUCH DO I HAVE TO PAY FOR SHIPPING COSTS?

Please Visit Our Shipping Page to read with Details more about Shipping and Delivery Times.

Standard Shipping (6usd), Express Shipping (12usd) , Special Shipping (12usd), Free Shipping for order over (100usd) . 

CAN I RETURN AN ITEM OR GET A REFUND?

Our Return policy is within the first 30 Days of Delivery. You can se if you apply for a Refund or Return on our Return Page.