FREQUENTLY ASKED QUESTIONS

MAOMA ART

maomateam@maomaart.com

Contenuto comprimibile

HOW CAN I CONTACT MAOMA ART?

You can get in touch with us, through social media or email (maomateam@maomaart.com). Find more information on our contact page. 

CAN I MAKE A COLLABORATION WITH MAOMA ART?

We collaborate with different creatives every month. If you are a creative, you can join our creatives program.

If you have a project in mind, you can contact us by email at maomateam@maomaart.com or by social media.

DO I HAVE TO REGISTER TO BE ABLE TO BUY ONLINE?

No, It is possible to make a purchase through the web as a guest, without the need to create a user account in our online store.

However, for using the wishlist and registry you do have to create an account and login.

TO WHAT COUNTRIES DOES MAOMA ART SHIP?

Spedizione
La nostra spedizione è stimata dagli articoli del tuo acquisto e dalla posizione.
Attualmente spediamo nei seguenti paesi:

Albania

Canada

Finlandia

Giappone

Nuova Zelanda

Slovacchia

Andorra

chili

Francia

Kosovo

Nicaragua

Slovenia

Antigua e Barbuda

Colombia

Germania

Lettonia

Norvegia

Spagna

Argentina

Costa Rica

Grecia

Liechtenstein

Macedonia del Nord

Corea del Sud

Australia

Croazia

Granata

Lituania

Panama

Svezia

Austria

Cipro

Guatemala

Lussemburgo

Paraguay

Svizzera

Bahamas

Repubblica Ceca

Guyana

Malaysia

Perù

Tailandia

Barbados

Danimarca

Honduras

Malta

Filippine

Trinidad e Tobago

Belgio

Dominica

Ungheria

Messico

Polonia

tacchino

Belize

Repubblica Dominicana

Islanda

Monaco

Portogallo

Emirati Arabi Uniti

Bolivia

Ecuador

Indonesia

Mongolia

Romania

Regno Unito

Bosnia Erzegovina

Egitto

Irlanda

Montenegro

San Marino

stati Uniti

Brasile

Il salvatore

Italia

Marocco

Serbia

Uruguay

Bulgaria

Estonia

Giamaica

Olanda

Singapore

Uruguay

Se la tua posizione non è nell'elenco, non spediremo ancora nella tua posizione. Iscriviti alla nostra newsletter per sapere non appena inizieremo la spedizione alla tua posizione.

WHAT PAYMENT METHODS DO WE ACCEPT?

You can currently pay with us with Visa, Mastercard, American Express and PayPal. 

* Subscribe to our newsletter to know as soon as we start accepting other payment methods. 

IS IT POSSIBLE TO RECEIVE PERIODIC INFORMATION IN MY EMAIL WITH THE LATEST NEWS AND OFFERS OF MAOMA ART? 

To be up-to-date with information about offers and news of our collections, and store, you can subscribe to our newsletter.

DOES MAOMA ART HAVE A CUSTOMER SERVICE? 

Yes, you can contact us through the contact form, by email at maomateam@maomaart.com or social media. 

WHAT INFORMATION CAN I CONSULT IN THE CUSTOMER SERVICE? 

You can answer questions about collaborations, products, orders, shipping, delivery, payments, returns and more.

IS IT POSSIBLE TO CANCEL AN ORDER? 

Yes, as long as the order has not entered the packaging and shipping process. You can request cancellation from your profile or by sending an email to 

solutions@maomaart.com

WHAT HAPPENS IF ANY ARTICLE OF MY ORDER ARRIVES DAMAGED?

We will replace or refund the item as soon as possible and at no cost. Please Get in contact with us on our return center, or email to solutions@maomaart.com

WHAT SHOULD I DO IF I RECEIVE AN ARTICLE DIFFERENT FROM WHAT I ORDERED?

We will exchange it for the correct item as soon as possible and at no cost. Please Get in contact with us on our Return Center or email solutions@maomaart.com

WHAT IS THE PRIVACY POLICY OF THE MAOMA ART ONLINE STORE AND BLOG? 

You can read all the information in our privacy policy page

MY CREDIT CARD HAS BEEN REJECTED?

The data that we request for payment must match those of your card. A simple typo can result in the rejection of the operation, so we ask you to cover the payment form carefully. The credit limit may also have been exceeded or the card may have expired. Check with your bank before any doubt related to your card as a means of payment, if you have any questions you can always contact us.

WHAT STEPS SHOULD I FOLLOW TO PLACE AN ORDER?

1. Choose the section and the category that you like.

2. Click on the item you wish to buy.

3. Select a size and add the item to the basket. You can then choose between 'Continue shopping' or 'Process order'. Keep in mind that to process your order, you have two options: you can register, or you can make the purchase as a guest.

4. You will have to enter your personal information, billing address, shipping address and select 'Enter'

5. Select a payment method. Enter the information and press 'Authorize Payment'. 

6. You will then receive an email confirming your order, and updates about your order status.

HOW MUCH DO I HAVE TO PAY FOR SHIPPING ?

We offer Free Shipping for all our products and to all available shipping areas, as well as Standard Shipping, Express Shipping and Special Shipping.

Please Visit Our Shipping Page to read with details more about Shipping and Delivery Times.

CAN I RETURN AN ITEM OR GET A REFUND?

Yes. Our Return policy is within the first 30 Days of Delivery. Please read our Refund & Return page to learn more.

Visit our Return Center to receive a return or refund. 

HOW DO I MAKE A RETURN, REFUND OR EXCHANGE?

  • Visit our Return Center
  • Enter your order number and email address to start
  • Follow the instructions and select the items you want to return
  • Once your request is approved, you will get a confirmation email with shipping guidelines

WHAT ITEMS ARE RETURNABLE? 

  • Within 30 days from the date of purchase
  • In unused and as received condition
  • In the original packaging with all the tags intact

WHAT ITEMS ARE NON-REFUNDABLE? 

The following items cannot be returned, refunded, nor exchanged:

  • Gift cards
  • One of a kind products
  • Custom-made, customized products
  • Discounted items
  • Downloadable software & Digital products
  • Some health and personal care items (like toothbrushes and such)
  • Perishable goods
  • Intimate or sanitary goods
  • Hazardous materials, or flammable liquids or gases.

MY QUESTION IS NOT ADDRESSED...

If you have any questions please contact us via social media or by email (maomateam@maomaart.com), our team will happily answer any questions you may have within the first 24 hours.